PETE MOORE IMPORTS, PETE MOORE VOLKSWAGEN, PETE MOORE VW

The Number One COMPLAINT Site About Pete Moore Imports and Pete Moore Volkswagen VW

This is our experience, DON'T let it be yours.   Should Pete Moore be proud of his peoples work?   Or does he even care?

The following pertains to our vehicle which is a 2002 Volkswagen Turbo Beetle with an original cost of $27,000 and which at this time has only 81,453 original miles on it, One Owner, and always maintained aside from the recurring defects which we have attempted to have Pete More Imports Volkswagen division correctly repair.   This car was also detailed regularily until interior became impossible to clean due to the interior plastic parts deterorating. see http://www.vwdefects.com

Reach us at contact@vwdefects.com

UPDATE Must See Photos of the Current Condition of this Car due to the Repair work of Pete Moore Imports

The car was brought into Pete Moore Imports for repair under Defect Recall Warranty which we only found out about after a friend advised that he had had similar leakage problems, which we then had to basically battle with the dealer and Volkswagen Customer Care Offices to have covered, which we after much discussion finally convinced Volkswagen Custom Care to approve. In our opinion they approved these repairs due to the health issue of mold and the liability that this placed upon Volkswagen. They refused to repair anything that was not a danger to our health, in their opinion. The covered repaires included replacing the carpet and the padding, although they never showed us the old padding so we have no way to tell if this was actually replaced although we like to beleive it was; and the headliner which had mold and mildew as you can see from images on previous page.

After the repairs had been approved and the parts ordered and received by the Dealer, Pete Moore Imports, their Service Manager, Michael Kern and their then General Manager, Luis Trotta sent us this "Waiver Release" entitled "Notice to Customers" and told us if we didn't sign it they would not do the repairs and thus the car would remain a health hazzard and danger. When we questioned the broadness of the waiver and spoke with Lue Trotta directly he expressed that this waiver was "Only Applicable" as it pertains to the areas of work where they were doing repairs, ie: if clips broke when removing molding and such minor possible insidents. When I pointed out that the way it is written it basically releases them from any damage, including if they were to drive the car into a wall, he explained it as he did and it was under that explanation and understandiung that the document was signed so that the work would be completed limiting the further exposure to the mold and mildew which could cause harm to our health.

At $27,000, about 9 years old and 81,400 or so miles I don't see how this car can be considered "High-Mileage" or "High Age" and there were certaintly no "Modifications" ever made to this vehicle. When we purchased this vehicle we were under the impression that we were buying a quality car that would last much longer than it had before it started falling apart. We were told by Luis Trotta, Pete Moore Imports General Manager that all customers with cars of our age and mileage Must Sign this waiver document before they will work on their cars. Important to mention that they had previously worked on the same car without this waiver and have worked on several friends cars, which were older and with higher mileage without them signing any such waiver as well.   This would indicate that their practices are selective and not consistant.

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Photo #32 (Image of Waiver)      

After the parts were already ordered and we were scheduled for the repairs they refused to do the Manufactured authorized defect repairs unless we signed the below waiver which was expressed to us by then General Manager Lou Trotta was standard practice and applied to damage like broken pannel clips and such while replacing the headliner.   As written it appears they basically can do any damage without taking responsibility, at least they think they could.  I have learned since that the signing of such a waiver is not standard practice and only done when they choose to for whatever reason.   Maybe when like us, people who actually expect their car to be repaired without additional damage and speak up when this is not the case come in for service.

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This Odometer Picture was taken at the time we picked up the car from Pete Moore Imports after supposed repairs.

Note that we could not remove the dust as the plastic is soft, breaking down as a result of the leakage and inferior materials in manufacturing in Mexico.

 

Photo #33

Note the LARGE SCRATCHES ON THE DASHBOARD at the time we picked up the car. When we brought this to the attention of Michael Kern, the Service Manager for Pete Moore Imports, before we ever moved the car from where they parked it when bringing it out for us to pick up, he raised his arms as if to be in victory, and he said   "You signed the waiver, goodbye."   According to a Volkswagen Corporate Executives who we contacted about the issue, yet did nothing to assist us, the damage done by Pete Moore Imports was in excess of $5,000. - that's right FIVE THOUSAND DOLLARS.

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To see even more details on this vehicle click here.

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